Privacy Policy

At GEPCO Online Bill Check, we’re committed to protecting your privacy while you use our website to manage your electricity bills. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our site, whether you’re checking your GEPCO bill, seeking payment help, or exploring our guides. We aim to be transparent so you can feel confident using our services. Let’s dive into the details.

1. Information We Collect

We only collect what’s necessary to help you with your electricity bill needs. Here’s what we may gather:

1.1 Personal Information

  • Contact Details: If you reach out via our Contact Us page, we may collect your name, email, or phone number to answer your questions about bill checking or payments.
  • Reference Number: If you share your 14-digit GEPCO reference number for support (e.g., to troubleshoot an issue), we use it only to assist you and don’t store it.

1.2 Non-Personal Information

  • Website Usage Data: We collect anonymized data like your IP address, browser type, and pages visited to improve our site’s performance.
  • Cookies: We use cookies to enhance your experience, such as remembering your preferences for easier navigation.

2. How We Use Your Information

We use your information to improve your experience on our site and assist with your bill-related queries:

  • To Provide Support: Your contact details help us respond to questions about checking your GEPCO bill, downloading duplicates, or making payments.
  • To Improve Our Website: Usage data helps us understand how visitors use our guides so we can make them more helpful.
  • To Enhance User Experience: Cookies ensure our site runs smoothly, making your visits more efficient.

We do not sell, trade, or share your personal information with third parties for marketing purposes—your data is used only to assist you.

3. How We Protect Your Information

We take your privacy seriously and use standard measures to keep your data safe:

  • Encryption: Our website uses SSL (Secure Sockets Layer) to encrypt data you share, like your email, during transmission.
  • Secure Storage: Any personal information you provide is stored securely and only accessible to authorized team members.
  • No Unnecessary Storage: We don’t keep sensitive details like your reference number after resolving your query.

Your trust is important to us, and we’re dedicated to keeping your information secure.

4. Cookies and Tracking

We use cookies to improve your experience:

  • Essential Cookies: Help the site function properly, like navigating to our bill-checking guides.
  • Analytics Cookies: Track anonymized data (e.g., which pages you visit) to optimize our content.

You can disable cookies in your browser settings, but this may affect how our site works for you, such as needing to re-enter preferences.

5. Third-Party Links

Our site may link to external websites, like GEPCO’s official portal (www.gepco.com.pk) for bill checking. We’re not responsible for their privacy practices. We recommend reviewing their policies before sharing any personal information.

6. Your Rights

You have control over your data when using our site:

  • Access: You can request to see what personal information we’ve collected (e.g., your email from a support query).
  • Deletion: Ask us to delete your data after your query is resolved.
  • Opt-Out: You can opt out of cookies or stop receiving responses by letting us know.

To exercise these rights, reach out via our Contact Us page—we’ll respond quickly.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we’ve collected data from a child, please contact us, and we’ll remove it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last Updated” date. We encourage you to check back periodically.

9. Contact Us

Have questions about this Privacy Policy or how we handle your data? Reach out via our page. We’re here to help with any concerns about your privacy or bill-checking experience.